Issue Management Handbook

Issue management allows government and community the opportunity to respond to emerging issues before they become problems. Issue management is defined as “the ability to recognize, analyze and respond to conditions which contribute to the development of issues affecting an organization’s interests. Download Publication (*.PDF) Read a summarized version of …

Bio-Social Model of Ecosystem Management

This model draws upon the National Environmental Policy Act (NEPA) that says it is the policy of the federal government when making environmental decisions to promote “Productive Harmony”—that balance between humans and nature. It suggests that both the social and physical environments need to have persistence and diversity in order …

Graduated approach to citizen engagement

Citizen involvement in planning activities is part of the democratic tradition in the U.S. and yet the methods to accomplish meaningful participation are generally not effective. This is because: A reliance on meetings means that the 98% of people that do not go to meetings are not included. Meetings are …

Identifying and working in gathering places

Gathering places are a site where people regularly meet and discuss items of interest to themselves and their community/neighborhood. They serve as an excellent place to gather information and to validate issues. Gathering places can also be used to disseminate new information or dispel myths/misinformation (either by posting notices or …

Human Geographic Mapping

Imagine yourself above the West Coast of the United States looking down on the land that spans the border of Northern California and Southern Oregon. This is where the Siskiyou, Cascade and Klamath mountain ranges converge to create an area of outstanding biological diversity. An amazing variety of plants and …

Social Risk Management

Project managers work to manage many kinds of risk: risk of financial loss, legal risk, technical risks, and many more. CSEPP facilitates managers in considering another kind of risk–social risk. When citizens oppose any aspect of a project for any reason, the risk of opposition and disruption to effective project …

Issue Management

The surprise and disruption are averted by creating a predictable, natural process of communication and action. As one expects, an unaddressed issue becomes increasingly likely to polarize public opinion and cause project delays. Issue Management is a process of identifying issues in a community and organization and responding to them …